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OFF MY CHEST TEES - FAQ's (Powered by CubeCart)

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FAQ's

FREQUENTLY ASKED QUESTIONS

 

WHAT PAYMENT METHODS DO YOU ACCEPT?
Currently we are only accepting Paypal for payment which offers the following methods of payment: Visa, Mastercard, American Express, and Discover.

 

I DON'T HAVE PAYPAL?

When submitting payment on Paypal, if you DON'T have a Paypal account, you can click on the "CONTINUE" link to the left to enter your payment information. If you DO have a Paypal account, you can simply log in to the section at the right to complete your payment. If for some reason you don't want to pay over the internet, we do accept money order payments via mail. Please e-mail us at offmychesttees(at)gmail.com if you would like to use this payment method and we will give you details on how to go about it.


HELP! I DON'T SEE MY SIZE?

Our custom tees are printed from a size small up to a 3X in men.  However, due to some of the size and color restrictions from our manufacturers we don't always have the larger sized shirts in stock but we have access to them and will print them for anyone who needs a size that is not currently listed. If you need a larger size than listed please e-mail us at offmychesttees(at)gmail.com 


WHAT SHIPPING METHODS ARE AVAILABLE AND HOW MUCH DO THEY COST?
Currently we only use the USPS for shipping. All shirts and accessories are mailed Priority Mail with prices starting from $5.95 and up. Express Mail is also available starting at $15.25. For more information about shipping, please check out the 
SHIPPING/RETURNS page.

DO YOU SHIP INTERNATIONALLY?
Yes we ship internationally. However, if for some reason your country is not listed or an error message pops up please shoot us an e-mail with your location at offmychesttees (at) gmail.com and we will fix it as soon as possible.

WHAT KIND OF SHIRTS DO YOU USE? 
Our Men’s and Womens tees are super soft, lightweight, and 100% cotton. We mostly use
AMERICAN APPAREL for men and ALTERNATIVE APPAREL for women but due to some color and size restrictions we sometimes branch out and use other brands. If you look below the description of each product it tells you the brand of shirt used.


WHAT IS YOUR RETURN POLICY?
In an effort to save time and extra shipping costs, we encourage you to use the size chart as a guide to measure yourself so that you can order the perfect sized tee for your body. However, if for some reason the size doesn’t quite work out, we will exchange your unworn items with tags still attached for another shirt in your correct size within 15 days of purchase. We do not however, accept returns for cash refunds. For more information on returns please check out our 
SHIPPING/RETURNS page.

HOW LONG WILL IT TAKE TO GET MY ORDER?
We print most of our limited edition tees in a set number of runs depending on the demand. Therefore, it can take anywhere from 2 to 5 days to process your order. However, unless the site tells you that the shirt is backordered, we should have it in stock and will ship it the following business day. Priority Mail takes anywhere from 2-5 days. Express Mail usually gets there in one day depending on when you place your order. Our number one goal is to get your order shipped to you as quickly as possible! If there will be ANY type of delay in your order you will be notified immediately.

HOW DO I CARE FOR MY TEE?
You should wash the tee in cold water with like colors and either dry on low heat or line dry. Do NOT bleach.  Also, when ironing, it would be best to flip your shirt inside out so that you don't harm the printing on the front. Or you can just toss the old one and buy a new one :-).

Any further questions can be addressed to:

Offmychesttees(at)gmail.com

ABOUT US | FAQ's | IN THE PRESS | PRIVACY POLICY | SHIPPING/RETURNS | SIZES | TERMS AND CONDITIONS
Copyright, 2010 Off My Chest Tees. All rights reserved.
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